SHIPPING

Delivery of your new product is done with great care at Ottway. Shop over $175 AUD and score FREE SHIPPING in all AUS & NZ orders. Please allow 1-2 business days for your order to be packed and shipped from our warehouse.

AUSTRALIA & NEW ZEALAND RATES

We deliver products domestically using Australia Post:

 SERVICE TOTAL ORDER COST
Standard Shipping (3-7 days) under $175 AUD $10 AUD
Standard Shipping (3-7 days)
over $175 AUD FREE
Express Shipping (1-2 days) Flat Rate $15 AUD


INTERNATIONAL RATES

For International deliveries, we use DHL Express for Europe and Australia Post International for North America & the rest of the world. Shipping times & cost will vary depending on your location - please note all the indicative shipping times are pre-COVID19* please refer to the link below for updated information:

COUNTRY SERVICE COST
United States (USA)

Express Shipping (3-5 days)

over $100 AUD

over $300 AUD

$25 AUD

$15 AUD

FREE

Canada

Express Shipping (3-5 days)

over $300 AUD

$25 AUD

FREE

Europe
Express Shipping (3-5 days)
$35 AUD
Asia
Express Shipping (2-3 days)
$35 AUD
Rest of the World
Express Shipping (5-7 days)
$50 AUD

 

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Please note, that there are new VAT Rules introduced by the European Union this 2021 for shipments coming to Europe.

All services exclude time in customs if applicable and may be subject to delay due to causes outside of Australia Post´s control. 

* IMPORTANT COVID19 International Shipping updates - please make sure you read this before placing your international order:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

At OTTWAY, we are committed to service excellence and we endeavour to get orders to our customers as quickly as possible.

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