Riverston - Long Sleeve Shirt

Orders are dispatched on a daily basis from our Flagship Store in Melbourne

Score FREE SHIPPING when:

• Australia orders over $175 AUD
• USA orders over $150 USD 
• New Zealand orders over $185 NZD

Delivery Options:

AUSTRALIA & NEW ZEALAND RATES

We deliver products within AUS & NZ using Australia Post:

Note that we ship everything from our Flagship Store in Melbourne, so the closer you are to us, the faster your order may arrive ;)

USA RATES

For all USA deliveries, we use the fastest & best shipping service available with DHL EXPRESS to ensure a premium delivery.

OTHER INTERNATIONAL RATES

For International deliveries, we use DHL EXPRESS to ensure a premium delivery. 

At OTTWAY, we are committed to service excellence and we endeavour to get orders to our customers as quickly as possible. 

We love seeing OTTWAY around the world! As of today, we have shipped orders to over 30 countries and counting! 

Please note that shipping internationally does mean that you may be required to pay customs and import taxes.  

USA Orders below the value of $800 USD will NOT incur any import tax or duties.  HAPPY DAYS :)

EUROPE & UK Orders please note, that there are new VAT Rules introduced by the European Union in 2021 for shipments coming to Europe.  

All international customers are responsible for any potential customs rates within their own country.

All shipping services exclude time in customs if applicable and may be subject to delay due to causes outside of DHL EXPRESS control. 

* IMPORTANT NOTE: If local customs are applicable and customer decides not to pay the applicable local customs, after some days the order will be considered as "return to sender" and ship back by DHL to our warehouse in Melbourne (Australia).

Please note in this unlikely scenario, the applicable DHL shipping cost to send it back to Australia will be responsibility of the customer.

Please find below some of our most Frequently Asked Questions. If your question isn't answered here, or if you would like to get in touch you can reach us via hello@ottwaythelabel.com

Do you ship overseas?

Yes, we ship worldwide using DHL EXPRESS ensuring best possible service. Please refer to our Shipping page to calculate your cost.

Will I have to pay for customs & duties?

USA Orders are exempt of any duties for orders up to $800 USD.

For other international customers we recommend contacting your local customs office. All international customers are responsible for the customs rates within their own country. Ottway is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

How do I make sure I order the right size for me?

Please refer to our Size Guide that is located on all product pages for more information and size conversions. As well, you can find our models measurements and the size they are wearing plus a detailed fit description.

Keep in mind the designs are normally made to be slightly oversized. 

Do you offer exchanges?

Yes, sure! We want you to be 100% happy with your purchase from us at Ottway.

Please email us at hello@ottwaythelabel.com including your order number, then our friendly customer service will go through the exchange process with you. Note you can return it within 30 days of receipt.

Do you offer refunds?

We only offer refunds if you have received a defective product. You always can ask for a store credit if you find that the item is not right for you.

Please send an email to hello@ottwaythelabel.com and we will instruct how to return your item and once we receive it, we will issue you with your store credit.

You can read about our Return Policy here.

What do I do if I receive a faulty/incorrect item?

If you have received the wrong item, or if something is missing from your order, we are sorry! Please email us straight away at hello@ottwaythelabel.com and we will arrange a replacement or refund for you as quickly as possible. For a faulty item, we request that you also include a photo of the fault. All return details will be provided via email within 48 hours. 

My address is wrong, can I update this?

Don’t worry this can happen.

We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. Please email us at hello@ottwaythelabel.com and let us know your order number and the updated address and we will do our best to fix this up for you.

How long will it take to ship my order?

We ship orders on a daily basis from our Flagship Store in Melbourne, the closer you are from us the fastest the order will get to you. Our daily shipping cut-off time is 2PM. You will then be provided with a tracking link to follow the progress of your delivery with Australia Post.

How can I track my order?

Australia Post is our chosen logistics partner for Australia & New Zealand. Providing a reliable, trackable nationwide service. For shipment tracking visit Australia Post Track

For International Order please use DHL Express Tracking website.

Are all our jackets and shirts unisex? 

Yes, our clothes have no gender. Designs and sizes are the same for men and women.

How can I wash the Rarebird Jacket? 

The best way to clean your jacket is a gentle spot clean with cold water OR dry cleaning if need be as it is made from microfiber which is more stain resistant than normal suede.

Do you have a shop?

At Ottway the Label you can shop with us 24 hours a day from all over the world on our online store. For all of our local friends we have our Flagship Store in Collingwood, Melbourne at 31 Sackville St - come and say hi!

We have also recently opened a store in Byron Bay, NSW at 15 Lawson street. 

Also we have a small number of stockists that carry selected Ottway designs in their boutiques, you can view the list here. 

Do Ottway restock products and can I be notified if an item restocks?

Yes, we restock all our products a few times during the year. Ottway designs don’t follow seasons & trends, there’s always a good time to wear them.

If you are looking for a product that it’s out of stock, you can always leave your email on the product page to be the first to know when it is back in stock.

I spent more than $175 AUD and I haven’t received FREE SHIPPING, why?

Please be aware that our Free Shipping promotion over $175 only applies to Australia and New Zealand.

With every purchase, you create a change

At OTTWAY we are proud to promote a sustainable future by donating funds towards the installation of solar power in community-owned projects around Australia that otherwise are unlikely to happen.

We aim to improve our communities by giving the gift of clean energy.

How do we achieve this? 

Our impact so far