Riverston - Long Sleeve Shirt

Score FREE SHIPPING when:

• Australia & New Zealand orders over $175 AUD
• USA orders over $120 USD ($175 AUD)
• Canada orders over $300 CAD

Delivery Options:

AUSTRALIA & NEW ZEALAND RATES

We deliver products domestically using Australia Post:

INTERNATIONAL RATES

For International deliveries, we use DHL EXPRESS to ensure a premium delivery. 

Shipping costs are detailed below in Australian Dollar (AUD) and will be converted to your currency at checkout: 

At OTTWAY, we are committed to service excellence and we endeavour to get orders to our customers as quickly as possible. 

Please allow 1-2 business days for your order to be packed and shipped from our warehouse in Collingwood (Melbourne).

We love seeing OTTWAY around the world! As of today, we have shipped orders to over 30 countries and counting! 

Please note that shipping internationally does mean that you may be required to pay customs and import taxes.  

USA Orders below the value of $800 USD will NOT incur any import tax or duties.

EUROPE & UK Orders please note, that there are new VAT Rules introduced by the European Union in 2021 for shipments coming to Europe.  

All international customers are responsible for any potential customs rates within their own country.

All shipping services exclude time in customs if applicable and may be subject to delay due to causes outside of DHL EXPRESS control. 

Please find below some of our most Frequently Asked Questions. If your question isn't answered here, or if you would like to get in touch you can reach us via hello@ottwaythelabel.com

Do you ship overseas?

Yes, we ship worldwide using DHL EXPRESS ensuring best possible service. Please refer to our Shipping page to calculate your cost.

Will I have to pay for customs & duties?

USA Orders are exempt of any duties for orders up to $800 USD.

For other international customers we recommend contacting your local customs office. All international customers are responsible for the customs rates within their own country. Ottway is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

How do I make sure I order the right size for me?

Please refer to our Size Guide that is located on all product pages for more information and size conversions. As well, you can find our models measurements and the size they are wearing plus a detailed fit description.

Keep in mind the designs are normally made to be slightly oversized. 

Do you offer exchanges?

Yes, sure! We want you to be 100% happy with your purchase from us at Ottway.

Please email us at hello@ottwaythelabel.com including your order number, then our friendly customer service will go through the exchange process with you. Note you can return it within 30 days of receipt.

Do you offer refunds?

We only offer refunds if you have received a defective product. You always can ask for a store credit if you find that the item is not right for you.

Please send an email to hello@ottwaythelabel.com and we will instruct how to return your item and once we receive it, we will issue you with your store credit.

You can read about our Return Policy here.

What do I do if I receive a faulty/incorrect item?

If you have received the wrong item, or if something is missing from your order, we are sorry! Please email us straight away at hello@ottwaythelabel.com and we will arrange a replacement or refund for you as quickly as possible. For a faulty item, we request that you also include a photo of the fault. All return details will be provided via email within 48 hours. 

My address is wrong, can I update this?

Don’t worry this can happen.

We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. Please email us at hello@ottwaythelabel.com and let us know your order number and the updated address and we will do our best to fix this up for you.

How long will it take to ship my order?

Please allow 1-2 business days for your order to be processed & shipped as per our shipping policy. You will then be provided with a tracking link to follow the progress of your delivery with Australia Post.

How can I track my order?

Australia Post is our chosen logistics partner for Australia & New Zealand. Providing a reliable, trackable nationwide service. For shipment tracking visit Australia Post Track

For International Order please use DHL Express Tracking website.

Are all our jackets and shirts unisex? 

Yes, our clothes have no gender. Designs and sizes are the same for men and women.

How can I wash the Rarebird Jacket? 

The best way to clean your jacket is a gentle spot clean with cold water OR dry cleaning if need be as it is made from microfiber which is more stain resistant than normal suede.

Do you have a shop?

Ottway The Label is an online fashion retailer. This means that you can shop with us 24 hours a day from all over the world and for all our local friends we have our Flagship Store in 31 Sackville St, Collingwood, Melbourne - come and say hi! We have a small number of stockists that carry selected Ottway designs in their boutiques, these are are: Three Stories (Fremantle, WA), Hemley (Fitzroy, VIC),  Driftlab (Byron Bay, NSW), Down the rabbit hole (McLaren Vale, SA) Cabin Store (Noosa, QLD) and some others 

Do Ottway restock products and can I be notified if an item restocks?

Yes, we restock all our products a few times during the year. Ottway designs don’t follow seasons & trends, there’s always a good time to wear them.

If you are looking for a product that it’s out of stock, you can always leave your email on the product page to be the first to know when it is back in stock.

I spent more than $175 AUD and I haven’t received FREE SHIPPING, why?

Please be aware that our Free Shipping promotion over $175 only applies to Australia and New Zealand.

With every purchase, you create a change

At OTTWAY we are proud to promote a sustainable future by donating funds towards the installation of solar power in community-owned projects around Australia that otherwise are unlikely to happen.

We aim to improve our communities by giving the gift of clean energy.

How do we achieve this? 

Our impact so far