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INTERNATIONAL CUSTOMS
All our pieces are designed in Australia and every order is carefully packed and shipped from our flagship store in Melbourne. We don’t use overseas warehouses — everything comes straight from us to you.
We love seeing OTTWAY around the world! As of today, we have shipped orders to over 30 countries and counting!
Please note that international shipments may be subject to customs duties and import taxes. This includes US customers due to recent regulatory changes.
All international customers, US included, are responsible for any potential customs duties and import taxes within their own country.
To avoid incurring potential additional customs storage fees, we recommend paying any applicable duties promptly upon your order’s arrival.
All shipping services exclude time in customs if applicable and may be subject to delay due to causes outside of DHL EXPRESS and/or UPS control.
IMPORTANT NOTE: If local customs duties apply and the customer chooses not to pay them, the order will, after a few days, be marked as “Return to Sender” and shipped back to our warehouse in Melbourne, Australia via DHL and/or UPS.
In this unlikely scenario, the return shipping costs charged by DHL and/or UPS will be the responsibility of the customer and will be deducted from the refund amount.