INTERNATIONAL CUSTOMS

All our pieces are designed in Australia and every order is carefully packed and shipped from our flagship store in Melbourne. We don’t use overseas warehouses — everything comes straight from us to you.

We love seeing OTTWAY around the world! As of today, we have shipped orders to over 30 countries and counting! 

Please note that shipping internationally does mean that you may be required to pay customs and import taxes. 

USA Orders: GOOD NEWS! All orders are exempt from any duties when below $800 USD.

EUROPE & UK Orders please note, that there are new VAT Rules introduced by the European Union in 2021 for shipments coming to Europe.  

All international customers are responsible for any potential customs rates within their own country.

All shipping services exclude time in customs if applicable and may be subject to delay due to causes outside of DHL EXPRESS and/or UPS control. 

Please note in this unlikely scenario, the applicable DHL and/or UPS shipping cost to send it back to Australia will be responsibility of the customer

* IMPORTANT NOTE: If local customs are applicable and customer decides not to pay the applicable local customs, after some days the order will be considered as "return to sender" and ship back by DHL and/or UPS to our warehouse in Melbourne (Australia).