Impossible to return even though the item came damaged. Clothing quality is super mediocre for what it costs
I’ve never left a review on anything I’ve ever purchased. But man did I have a horrible experience with this company. I got the jacket in the mail, tried it on, and simply didn’t like it. The jacket looks great in photos but in person it did not hold up. It felt cheap and very low quality. IT IS NOT WORTH $200 PEOPLE! I then Reached out to Ottaway for a refund and they told me they don’t do refunds only exchanges. I asked 3 times for a refund of my money and was told no because “company policy” . What a scam. I’m a business owner myself, if one of my costumers told me they were unhappy for any reason I’d move heaven and earth to fix what ever issue they’re having, I guess I’m old school like that.
I’m really unhappy with the product and the customer service of this company, I’m sure they’ll reply to this review with some bs generic response they give to everyone, but they won’t give me my money back.
Quality fabric which Feels incredible on the skin and super versatile for any occasion
Hey Chris!! you legend!!! thanks so much for such a nice review!! so good to hear you are enjoying your Rarebird!!! See you around!!!!
Bought this for my son and he looks amazing in it. It’s by far the best item of clothing he owns. The quality is exceptional and he says it is so comfortable and warm.
Hey Leomonie, this is just beautiful! so good to see both of you happy :) a proud mum and happy son rocking his new jacket!!! have a great day!!
Ottway is ambitious about their mission for responsible fashion. The products may not be numerous, but the quality is sublime. The artistic environment, the homely experience, the helpful staff, the stylish clothes were beyond compare. I would highly recommend saving up to support Ottway, because their products are both wonderful and responsible- reflective of the future of responsible fashion.
Beautiful vintage patterns and high quality fabric. Absolutely love everything these guys produce, the fit, styling and quality is incredible. The brand also has excellent ethical and environmental values built in to their business too. LOVE it
This label has to be not only one of the best with style but is also one of the best at doing different things to help save our little planet and make the world a better place, love OTTWAY
Attention to detail
Our packaging isn't the usual plastic packet... A 100% recycled box, sent in a compostable plant material delivery slip...
Make it special with a hand written note on an Ottway postcard straight to your loved ones hands!